Contact Us

We’re always happy to hear from readers, fellow industry professionals, operators, and anyone with feedback on our content. Below are the channels we use and a quick guide on what to send where.

General Enquiries

For all general questions about the Site, our reviews, content corrections, or how something works:

Email: support@casino-fortunica-aus.com

We typically respond within 1–2 business days (Australian Eastern Standard Time, Monday to Friday).

Editorial Feedback & Corrections

If you’ve spotted an error, outdated bonus terms, a broken affiliate link, or content that doesn’t reflect the current operator experience, please let us know. We take editorial accuracy seriously and update content quickly when readers flag issues.

Subject line suggestion: “Editorial correction — [page URL]”

Partnerships & Operator Submissions

Operators wishing to be considered for review coverage are welcome to reach out. Note: all coverage decisions are editorially independent. We don’t accept paid placements or paid positive reviews. We will, however, evaluate any operator licensed and operating legitimately for Australian-eligible players.

Subject line suggestion: “Operator submission — [casino brand]”

Press & Media

Journalists and researchers covering the Australian online gambling sector can reach us at the same address. We’re happy to provide context, share data we’ve compiled, or comment on industry trends affecting Aussie players.

Privacy & Data Requests

For requests under the Australian Privacy Act 1988 — including access to personal data we hold about you, correction requests, or deletion requests — please see our Privacy Policy and email us with the subject line “Privacy request”.

Responsible Gambling Support

If you or someone you know needs help with problem gambling, please do not email us first — we’re not a counselling service, and faster help is available. Reach out directly to:

• Gambling Help Online — 1800 858 858 (24/7) or gamblinghelponline.org.au
• Lifeline Australia — 13 11 14 (24/7)

For more support resources, see our Responsible Gambling page.

What We Don’t Handle

We are not an online casino. We don’t hold player accounts, process deposits or withdrawals, manage bonuses, or arbitrate disputes between players and operators. If you have a casino-specific complaint — about a withdrawal, account closure, or bonus — you’ll need to contact the operator directly. If that fails, the operator’s licensing authority is the next step.

Office Hours

Monday to Friday, 9:00 AM – 6:00 PM (AEST). Enquiries outside these hours are answered on the next business day.